Use Case · Voice & Chat
"Where's my order?" Answered live.
A buyer rings to chase a purchase order. Ryku AI looks it up by number, reads back the status and despatch date, confirms the tracking and the certificate of conformity, and updates the site contact, without pulling anyone off the shop floor.
The sample call
A status chase, closed in under a minute.
Good morning, you've reached Ryku Precision. This is the Ryku assistant, how can I help?
Morning. I'm chasing an order, the PO should be four four one two.
I can see your account here from your number, is that Dan at Halcyon Engineering?
That's me, yes.
Thanks Dan. I've got purchase order four four one two on file, two hundred off the machined aluminium housing. Let me bring up that job now, bear with me.
Right, I have it. They cleared final inspection this morning and they're booked for despatch tomorrow on an overnight pallet courier.
So when would they land with us?
Thursday before noon. The tracking and the certificate of conformity email out automatically the moment they leave us.
Great. Same site address as last time?
Yes, I'm confirming it to your site contact now with the despatch date and the tracking. Anything else on that order, Dan?
No, that's spot on, thanks.
The problem
Status chasing eats the day.
Every "where's my order?" call interrupts someone who should be making parts, or it rings out, and the customer worries. The answer lives in a system the front desk has to stop and log into.
How Ryku handles it
Order data, read back instantly.
The agent pulls the order by number, states status, despatch date and courier, and triggers the tracking and certificate, then confirms it in writing. The floor keeps running; the customer hangs up reassured.
Start
Stop chasing. Start confirming.
Hear Ryku AI close a status call, then decide where it earns its place first.